MasRefund™ by RefundWiz, Inc. service, knows that you care about how your personal information is used and shared, and we take your privacy seriously. Our primary goal is to provide you with exceptional service, and we understand that you may have questions or concerns regarding your personal information and how it will be used. To Make this Privacy Policy easy to find, we make it available from the home page of the MasRefund™ website at masrefund.com (the “website”) and through our mobile applications. You May Also email us at customerservice@masrefund.com with any privacy-related questions you have.

APPLICABILITY OF PRIVACY POLICY
This privacy policy applies to all information we collect through our Services from current and former MasRefund™ users, including you. “Services” means any products, services, content, features, technologies, or functions, and all related websites, applications and services offered to you by MasRefund™ in connection with a MasRefund™ account. When you are no longer our customer, we continue to share your information as described in this policy. This policy only applies to the Services and does not apply to the practices of any other service.
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been aggregated and / or anonymized so that it does not identify a specific user.

THE INFORMATION WE COLLECT
When you visit the website or use one of our mobile applications or other services, we collect your IP address, and standard web log information, such as your browser type and the pages you accessed on our website. We also may collect Geolocation Information (defined below). If you do not agree to our collection of this information, you may not be able to use our Service.

 

If you open a MasRefund™ account, we collect the following information from you:

• Account Information – text-enabled cellular / wireless telephone number, machine or mobile device ID and other similar information.

• Identification Information – your name, street address, email address, date of birth, and SSN (or other issued governmental verification numbers), profile image (selfie for profile set up.)

• Device Information – information about you: (a) from your mobile device or computer such as your device type, machine or mobile device identification number, Geolocation Information, time zone, language setting, browser type, and IP address, and (b) from third parties for purposes of transaction processing, identity verification, fraud detection or prevention and other similar purposes. For fraud prevention purposes, we also may link your machine ID with the machines of others who use your same payment cards.

• Device Information - As described below, we collect information from and about the computers, phones, connected TVs and other web-connected devices you use that integrate with our products, and we combine this information across different devices you use. For example, we use information collected about your use of our products on your phone to better personalize the content (including ads) or features you see when you use our products on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad we showed you on your phone on a different device.​

• Information we obtain from these devices includes:

  • Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.

  • Device operations: information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).

  • Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use, and Family Device IDs (or other identifiers unique to MasRefund™ associated with the same device or account).

  • Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.

  • Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.

  • Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network.

  • Cookie data: data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in the MasRefund™ Cookies policy.

• Geolocation Information – information that identifies with reasonable specificity your location by using, for instance, longitude and latitude coordinates obtained through GPS, Wi-Fi, or cell site triangulation. We will collect this data for fraud and risk purposes. In addition, some of our services may ask you for permission to share your current location within your device settings to enhance our services. If you do not agree to our collection of Geolocation Information, our Services may not function properly when you try to use them. For information about your ability to restrict the collection and use of Geolocation Information to enhance our Services, please refer to the settings available in your device.

• Social Web Information – including but not limited to your Facebook Connect credentials and email account information. If you authorize FMeta/Facebook, the plug in allows us access to your email address, Facebook friends list, and public profile (including profile picture). We also allow you to import data from other social web services, including but not limited to X, formerly known as Twitter, FourSquare, and email service providers. Social and e-mail contact information helps you connect to friends and contacts for invitation and payment transmission purposes (as well as helping us improve the Services and fight fraud). Additionally, another MasRefund™ user may mention you in a transaction to which you are not a party by “tagging” your username in a transaction note or comment. When you are mentioned in a transaction note or comment into which you have visibility (eg, a public transaction, a “friends only” transaction by one of your MasRefund™ friends, or a comment on either such transaction), a link to your MasRefund™ profile will appear in the transaction note or comment and, if your push notifications are turned on, you will receive a push notification about the mentions. You may manage certain contact preferences and notifications in your account settings.

• Financial Information – bank account online login information, bank account and routing numbers and credit cards linked to your MasRefund™ account. MasRefund™ does not share financial information with third party social networking services such as those listed in the prior bullet.

We are committed to providing a safe, secure and all around great service. Therefore, before allowing you to use the Services, we may require additional information from you we can use to verify your identity, address or other information or to manage risk and compliance throughout our relationship. We may also obtain information about you from third parties such as identity verification, fraud prevention and similar services.

When you are using the Services, we collect information about your account transactions and we may collect Geolocation Information and / or information about your computer or other access device for fraud prevention and other similar purposes.

Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

We have partnered with Microsoft Clarity and Microsoft Advertising to understand better how our users interact with our website. This partnership allows us to capture detailed insights through behavioral metrics, heatmaps, and session replay. We utilize first and third-party cookies and other tracking technologies to collect data on website usage, which helps us gauge the popularity of our products and services and understand our users' online activity patterns.

INFORMATION FROM CHILDREN
The Services are not directed to children under the age of 16. If we obtain actual knowledge that we have collected personal information from a child under the age of 16, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 16.

HOW WE USE COOKIES
When you visit or use our Services, or visit a third-party website for which we provide online services, we and certain business partners and vendors may use cookies and other tracking technologies (collectively, “Cookies”). We use Cookies to recognize you as a customer; customize Services, other content and advertising; measure the effectiveness of promotions; perform a wide range of analytics; mitigate risk and prevent potential fraud; and to promote trust and safety across our Services.

Certain Services are only available through the use of Cookies, so if you choose to disable or decline Cookies, your use of certain Services may be limited or not possible.
 

We employ first and third-party cookies and other tracking technologies to collect information as part of our analytics practices with Microsoft Clarity and Microsoft Advertising. This technology is instrumental in our site optimization processes and assists in safeguarding the security of our website while also enabling us to deliver targeted advertising that aligns with your interests.

 

For more information on how Microsoft collects and uses data, please refer to the Microsoft Privacy Statement.

Do Not Track: Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not respond to DNT signals.

HOW WE PROTECT & STORE PERSONAL INFORMATION
We store and process your personal information using third party servers located in data centers in the United States. This information is protected by physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We also use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our office and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

We strive to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. Therefore, we urge you to take adequate precautions to protect your personal data as well, including never sharing your RefundWizTM password with anyone.

If MasRefund™ learns of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services, you agree that MasRefund™ may communicate with you electronically. MasRefund™ may post a notice on the website or mobile application if a security breach occurs. We may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach), please email us at privacy@refundwiz.com

HOW WE USE THE PERSONAL INFORMATION WE COLLECT
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
Provide the services and customer support you request; Process transactions and send notices about your transactions or your network activity; Resolve disputes, collect fees, and troubleshoot problems; Prevent potentially fraudulent, prohibited or illegal activities, and enforce our User Agreement through the use of our risk and fraud tools which may include use of Account Information, Identification Information, Financial Information, Device Information, Social Web Information and Geolocation Information; Create an account connection between your RefundWizTM account and a third-party account or platform; Customize, personalize, measure, and improve our services and the content and layout of our website; Send you updates about new products and services that we are offering to customers; Compare information for accuracy and verify it with third parties; Perform other duties as required by law; and if you elect to share your Geolocation Information, we will use this information to enhance the security of the Services and we may use this information to provide you with location-specific options, functionality, offers, advertising, search results, or other location-specific content.
 

The information collected through our partnership with Microsoft Clarity and Microsoft Advertising is used to enhance our website's user experience, optimize our product and service offerings, strengthen our fraud and security measures, and refine our marketing strategies. By analyzing website usage data, we can make informed decisions that aim to improve your interaction with our site.

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HOW WE SHARE PERSONAL INFORMATION WITHIN THE MasRefund™ NETWORK
To process payments on MasRefund™, we need to share some of your personal information with the person or company that you are paying or is paying you. Your contact information, date of sign-up, the number of payments you have received and other verification metrics like social graph activity may be provided to users or companies when you transact with, on, or through MasRefund™.

We work with vendors to enable them to accept payments from you using MasRefund™. In doing so, a vendor may share information about you with us, such as your mobile phone number or MasRefund™ username, when you attempt to pay that vendor. We use this information to confirm to that vendor that you are a MasRefund™ customer and that the vendor should enable MasRefund™ as a form of payment for your purchase.

Regardless, we will not disclose your debit card, credit card number or bank account number to anyone you have paid or who has paid you through MasRefund™, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.

HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES
MasRefund™ does not share your personal information with third parties for their promotional or marketing purposes.

Some personal information is public information and may be seen by anyone on the internet, whether or not they have a MasRefund™ account. Public information may also be seen, accessed, reshared or downloaded through MasRefund™’s APIs or third-party services that integrate with our products.

Public information for personal profiles includes your MasRefund™ username, profile photo, first and last name, month and year of MasRefund™ account creation, and public transactions in which you’ve been involved.

Public information for business profiles includes MasRefund™ username, profile and background photos, business name, business description, and QR code. Public information for business profiles may be indexed by and searchable on search engines.

In addition to any public information, your MasRefund™ friends list may be seen by any logged-in MasRefund™ user; you may adjust or turn off this setting in the privacy section in your account settings.

We may share your personal information with:
Affiliates and subsidiaries MasRefund™ controls, but only for purposes allowed by this document.

Companies plans to merge with or be acquired by or, in the event of any bankruptcy, a bankruptcy estate. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice and the opportunity to communicate preferences you may have, if applicable.

Law enforcement, government officials, or other third parties if it is compelled to do so by a subpoena, court order or similar legal procedure, when it is necessary to do so to comply with law, or where the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of the MasRefund™ User Agreement, or as otherwise required by law.

Third party service providers who assist us in providing services to you or who provide fraud detection or similar services on our or any vendor’s behalf.

 

In our efforts to deliver the best possible service, we share information with trusted third-party partners, including Microsoft. They assist us with insights into how our services are used and engage in the optimization and advertising of our products. We ensure that such partnerships uphold user privacy and data protection standards consistent with our policies.

The other MasRefund™ user participating in the transaction and, depending on the privacy setting of each MasRefund™ account transaction, your MasRefund™ friends and the MasRefund™ friends of the other user participating in the transaction, or the public, through the MasRefund™ feed on our website and mobile application and elsewhere on the internet.

Service providers under contract who help with parts of our business operations (for example, fraud prevention, payment processing, or technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

Other third parties with your consent or at your direction to do so, including if you authorize an account connection with a third-party account or platform.

For the purposes of this privacy policy, an “account connection” with such a third party is a connection you authorize or enable between your MasRefund™ account and a non-MasRefund™ account, payment instrument, or platform that you lawfully control or own. When you authorize such a connection, MasRefund™ and the third-party will exchange your personal information and other information directly. Examples of account connections include, without limitation: linking your MasRefund™ account to a social media account or social messaging service; connecting your MasRefund™ account to a third-party data aggregation or financial services company, if you provide such company with your MasRefund™ account log-in credentials; or using your MasRefund™ account to make payments to a merchant or allowing a merchant to charge your MasRefund™ account.

If you connect your MasRefund™ account to other financial accounts, directly or through a third-party service provider, we may have access to your account balance and account and transactional information, such as purchases and funds transfers. If you choose to create an account connection, we may receive information from the third-party about you and your use of the third-party’s service. For example, if you connect your MasRefund™ account to a social media account, we will receive personal information from the social media provider via the account connection. We will use all such information that we receive from a third-party via an account connection in a manner consistent with this privacy policy.

Information that we share with a third-party based on an account connection will be used and disclosed in accordance with the third-party’s privacy practices. Before authorizing an account connection, you should review the privacy notice of any third-party that will gain access to your personal information as part of the account connection. For example, personal information that MasRefund™ shares with a third-party account or platform such as a social media account may in turn be shared with certain other parties, including the general public, depending on the account’s or platform’s privacy practices.

MasRefund™ does not send your personal information to third-party social networks unless you have specifically requested or authorized us to do so. When you broadcast information to such third-party social networks, such information is no longer under the control of MasRefund™ and is subject to the terms of use and privacy policies of such third parties.

HOW YOU CAN ACCESS OR CHANGE YOUR PERSONAL INFORMATION
You can review and update your personal information in your account settings at any time by logging in to your account.

 

LINKS TO OTHER SERVICES OR SITES
The Services may contain links to (or allow you to link to) other third-party services or websites. MasRefund™ does not control the information collection of third-party services or websites that can be reached through such links. We encourage our users to be aware when they are linking to a third-party service or website and to read the privacy statements of any third-party service or website that collects personally identifiable information.

 

CANCELLATION POLICY
MasRefund™ may terminate this Agreement, or close, deactivate, or block access to My Account at any time in its sole discretion. I will remain liable to MasRefund™ for all obligations incurred in My Account, pursuant to this Agreement, or otherwise, whether arising before or after termination. I may terminate this Agreement after paying any obligations owed upon written notice. This Agreement survives termination of My Account. When my subscription is canceled, I will no longer be billed for the remaining month. Once my subscription is canceled my benefits will result in a loss of + benefits to include, but not limited to: year-round access to your tax return submission storage, saving time on next year’s tax return, free filing for next year’s return with continuing enrollment, rolling 7 years of tax return submission storage, quarterly W4 checkup, $10 off at the end of 12 months for being enrolled in the + program, year-round tax news you can use, and early peak at new product and service offerings.

 

CHANGES TO OUR PRIVACY POLICY
MasRefund™ is always improving. As Services evolve we may occasionally update this privacy policy. If we modify this privacy policy, we will post the revised privacy policy to the website, and we will also review the “last updated date” stated above. If we make material changes in the way we use personal information, we will notify you by posting an announcement on our mobile application or website or by sending you an e-mail. It is your responsibility to periodically review this privacy policy; users are bound by any changes to the privacy policy by using the Services after such changes have been first posted.

 

HOW TO CONTACT US
If you have questions or concerns regarding this privacy policy, or any feedback pertaining to your privacy and the services that you would like us to consider, please email us at customerservice@masrefund.com

 

Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.

Non-affiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Non-affiliates with which we share personal information include service providers that perform services or functions on our behalf.

Joint Marketing
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
Our joint marketing partners include financial companies and banks, such as Stripe.

 

Other important information
We may transfer personal information to other countries, for example, for customer service or to process transactions.

California: If your MasRefund™ account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law.
Vermont: If your MasRefund™ account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows or you provide authorization.

We do not sell any consumer’s personal information in the preceding 12 months.